A real person reads every one of these.
No ticket number, no chatbot, no "your call is important to us." CardRack is small enough that a message here lands in front of someone who can actually change the product.
Something's broken
Send the cert number and what you saw. That is usually enough for us to find it.
A card didn't resolve
Send the cert anyway. Graders have gaps and we would rather know which ones.
You want something built
The roadmap is short and it moves. Ask.
Would rather just email? hello@cardrack.ai